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Beauty is Personal. New Approaches . Restructured . Rich and Simple
SHIPMENT, RETURN AND EXCHANGE POLICY
SHIPMENT, RETURN AND EXCHANGE
POLICY
Last Updated: 7/31/2024
Corrected : 8/30/2024
Thank you for shopping at
collaandbenefits.com and trusting in our
services by being part of it.
If, for any reason, you are not completely satisfied with a purchase, we invite
You to review our Policy.
The following terms are applicable for any physical goods, products that you purchased with us.
SHIPMENT AND DELIVERY
Currently we are shipping to the following countries and global destinations:
AFRICA including its SUB-Territoriales
Mali, Eritrea, Tanzanie, Tchad, Sénégal, Togo, Niger, Nigeria,
EUROPE including theirs allied Îles
Germany, Netherlands, France, Portugal
United Kingdom, Greece, Norway
United States
NONE
We are continuing working on providing shipment to you, onto all global Destinations.
We are going to be the first to tell you once completed.
For further Information or Personal Request
and specialist Requests please contact:
support.global@collaandbenefits.com
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and
Exchange Policy:
Goods / Product / Products refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Webpage refers to OD AND ODJI UG (haftungsbeschränkt)
The Company, OD, accessible from www.collaandbenefits.com
You means the individual accessing or using the Service, or The Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
There is no REFUND OFFERED.
We at OD AND ODJI UG (haftungsbeschränkt) commit ourselves to create and built the most accurate Goods and Products. Every purchased Good(s), physical Products is inspected, verified and packed with the outmost care. As we serve Personal Care Goods as main core of our businesses, our business is requesting special care and hygienist trading and requirements. A refund of used, unsealed Items, and Good(s) are nor or less if not granted through a special Refund Request (regulated by special terms and condition) not applicable, not applied.
ALL ORDERS ARE ELIGABLE FOR EXCHANGE OR STORE CREDIT.
Goods, Products that are bought from the Physical Stores can’t be returned back to
The Company, OD, or collaandbenefits.com directly. All Items are eligible for return except the Products that are:
Any purchased Product, Products that are :
unsealed, damaged, faulty after receiving
them.
Any purchased Product, Products that are
no longer in original condition
Any Product, Products, Orders that have
exceded the requested refund notification
time of return and refund period outlined under this policy
You are always required to ship back the items by following the shipping instructions:
Using the Instructions provided to you
on reception of your Order with us, which are binding to our general return and exchange policy. For any further assistance kindly contact us, the Client Service Teams on:
WAYS OF RETURN AND EXCHANGE
The made purchased will be accepted to be refunded to the full purchase amount, pricing as Store Credit or Voucher to Your name and can be gifted.
If special REFUND request was granted by the Company, the Refund will be made to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
RETURN INSPECTION
All Returns are suspects of prior Quality Evaluation and Inspection.
After we receive your item, our team of professionals will inspect it and process your refund, exchange or store credit, voucher.
If a Money special REFUND Request was granted by the Company, Your Refund will be refunded to the original payment method you’ve used during the purchase, your purchases. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
EXCHANGE POLICY
In order to be eligible for an exchange, You have to return the Product(s) within 8 working days of your purchase and completed reception of your Order and Goods.
If the Product is damaged in any way, or You have initiated the return after 7 working days have passed, you will not be eligible for a
Store Voucher Refund or Exchange.
You are unable to request a return before the first 24 hours after/of your delivery and Order.
ALL DELATED ORDERS BY MEANS OF TRANSPORT ARE AUTOMATICALLY
ELIGIBLE FOR REFUND
In order for the product to be eligible for
a full or partial Refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
- Refund request was received by us within 8 working days of delivery
Aside from these conditions there are Products that can be returned but are not refundable as stated in the following:
• Potential Insensibility
• To be recycled
You will be updated on your Return Status through EMAIL, the Contact Information provided assuming contact information was provided.
For any further Information please contact,
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